Refund policy

Return & Refund Policy

At Bucking Bougie we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help! Please read our return policy carefully to understand how returns and exchanges are handled.

Returns

You have 30 days from the date of receipt to return an item.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.
Some items, such as sale items, gift cards, or personalized items, are non-returnable.
Please check the product details to confirm if your item is eligible for return.

How to Return an Item

Contact Us: Before returning your item, please contact us at buckingbougie@gmail.com or 307-277-6767 with your order number and the reason for your return.
Return Authorization: We will provide you with a return authorization and instructions on how to return the item.
Ship the Item: Once you have the return authorization, please ship the item to the following address: 133 Stone House DR Liberty Hill TX 78642

Customers are responsible for return shipping costs unless the item is defective or there was an error on our part.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your returned item, we will process your refund within 7-10 business days.
Your refund will be credited to your original payment method. Please note that shipping charges are non-refundable.
If your return is approved, you will be refunded the purchase price of the item minus any applicable shipping fees.

Exchanges

If you'd like to exchange an item for a different size, color, or product, please contact us at Buckingbougie@gmail.com for assistance. We will help guide you through the exchange process.

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including any return shipping costs.

If you have any questions or concerns about your return or refund, please contact us at:

Bucking Bougie Boutique LLC

Buckingbougie@gmail.com

307-277-6767

buckingbougie.store

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at moshaecadwell147@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at moshaecadwell147@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at moshaecadwell147@gmail.com.